Booking Advice & Conditions
We would advise in the first instance that all bookings are provisional until confirmed by Devonshire Hotels & Restaurants Group Ltd. We are unable to accept more than the maximum number of people shown in the letting particulars for each property. If after completing the booking you wish to change the size of your party, you should advise us prior to your arrival. Bookings are from Friday to Friday unless stated otherwise. Access to the properties is from 4.00pm on the day of arrival, with vacation by 10.00am on your day of departure. Holiday cottage bookings are for residential purposes and no commercial activity should take place. Keys for the properties are available through the caretaker, unless otherwise notified. You will receive the details and directions to the holiday accommodation on receipt of your final payment.
A deposit of 30% of the booking fee is payable to secure the booking. The balance is due in full six weeks before the start of your holiday. Full payment is required at the time of booking when this is within six weeks of the start of your holiday. Once your deposit has been received, we will write and confirm your booking.
3 Value Added Tax
VAT is included in the quoted price for your holiday at the rate applicable at the time of printing. Our confirmation of booking is not a VAT invoice.
4 Holiday Cancellation
You should notify us immediately by telephone should you consider it necessary to cancel your holiday and this should be followed by written confirmation of the cancellation. A 30% non-refundable and non-transferable deposit is required to secure your reservation. The remaining balance of the reservation will be charged 6 weeks (42 days) before arrival. All deposits are non-refundable.
5 Loss or damage
Any loss or damage to holiday cottage contents should be notified to us in order that replacement or repairs can be carried out. Only in the event of the repair or replacement costing in excess of £50 would we look to recover the cost.
6 Large parties/bookings of multiple properties
For large parties booking more than one cottage, we reserve the right to charge a returnable deposit/bond against any damage that may arise, and for bookings of more than one cottage you are asked to ensure that any items of furniture or equipment moved from one of the cottages is returned to its rightful place at the end of the holiday.
On your arrival the cottages will have been thoroughly cleaned between lets and the beds ready-made. Visitors are asked to leave the properties in the condition they found them in.
No pets are allowed in any of the Upperdale Collection, and only Beeley Cottage in the Ballcross Collection allows pets. In the other cottages a maximum of two pets are welcome with prior notification and subject to a weekly charge of £25 per pet. Pets should not be left unattended in the property and should be kept out of the bedrooms. Our reservations team must be made aware at the time of booking that you shall be bringing a pet with you.
Beeley Cottage, due to its size, allows only small to medium-sized dogs. We request that you check our other dog-friendly properties should you wish to bring a larger dog with you.
Smoking is not permitted in any of the holiday cottages.
10 The Hunting Tower
Unsupervised children MUST NOT be allowed onto the roof of the Hunting Tower. Cots and highchairs are not provided in the Hunting Tower.
11 Park Cottage
Please note that the stairs to the first floor between are an original feature, steep and narrow. It is recommended that children are supervised when using them.
12 Russian Cottage
Track not suitable for vehicles with a low undercarriage.
13 Service to all cottages
Heating and electricity are included in the price, together with an initial basket of logs for the wood-burning stoves in the properties where these are provided. Linen (except cot linen) and towels are provided at no extra cost. For visitors staying for two weeks, a change of bed linen is available and cleaning at a convenient time.
14 Complaints/equipment faults etc
If you are having a problem with any of the equipment in the property or have feedback about the service or standard of accommodation, please do so at the time the problem occurs by first contacting the caretaker (where applicable) or on 01629 733259.
15 Entry to Chatsworth
For weekly stays, ONE FREE TICKET per person will be provided for entry to Chatsworth House and garden (when open) during the period of your stay when staying in a cottage in the Chatsworth Collection. Tickets cannot be exchanged for anything else and will not be refunded.
16 Short Breaks
All properties are available for short breaks where stated in the price list. The minimum stay is for three nights. Short breaks are available in low, economy and mid season either for three nights from Friday to Monday or four nights Monday to Friday – there shall be no variation from this.
Fireworks are NOT ALLOWED at the cottages to avoid upsetting local livestock.
19 External Tenants
Devonshire Hotels & Restaurants Group are opening as agents for Chatsworth House Trustees, Chatsworth Settlement Trustees, Upperdale House Holiday Cottages and Healthy Lea Holiday Accomodation.
20 Contracting Company
Please be advised that the contracting company details are.
Devonshire Hotels & Restaurants Group Limited.
Company number 01572796
Registered England & Wales